FAQ

What timing should I expect?

After payment authorization, preparation generally takes 1–2 business days. Estimated carrier transit after dispatch is 4–6 business days. Checkout presents the available shipping choices and charges.

Are returns and exchanges available?

Eligible defective and non-defective new goods can be returned, and eligible exchanges are accepted. Submit a request within 30 calendar days after delivery. A non-defective item must remain new and unused.

How is a return sent?

Approval is required before mailing. Follow the confirmed instructions and use the free prepaid label included in the parcel. No restocking fee applies. An approved refund is initiated within 10 days to the original payment method, while provider posting time is separate.

Where can I ask for assistance?

Product, order, tracking, payment, privacy, return, and policy questions can be submitted through Contact Us. Never send a password, full card number, or one-time code in ordinary correspondence.